Online Reputation Management

Service Description

📋 Overview Build trust and safeguard your online image. We monitor and respond to reviews on Google, Yelp, Facebook & Instagram—keeping your brand reputation positive and boosting SEO. 🎁 What’s Included • 45-min Onboarding Call: Understand brand voice, audience, and goals. • Weekly Review Monitoring: Track reviews on Google, Yelp, Facebook, and Instagram; get instant alerts for negative feedback. • Response Drafting & Tone: Craft brand-aligned replies—thank happy customers and address concerns to mitigate issues. • Negative Review Action Plan: Immediate steps to handle poor reviews and recover unhappy clients. • Monthly Reputation Report: Key metrics (review count, avg rating, trends) + actionable insights. • One-Time Reputation Audit (Optional): Audit of review profiles + quick-win recommendations. ⚙️ Service Conditions • Platform Access: Provide access to Google Business, Yelp, Facebook/Instagram Business, etc. • Pre-Approved Templates: All responses use client-approved templates to maintain brand consistency. • Ongoing vs. Audit: Ongoing Plan: Includes weekly monitoring, response drafting, and monthly reporting. One-Time Audit: Delivers a standalone report without ongoing updates. • Volume Adjustments: If weekly review volume exceeds 50 reviews, delivery time and pricing may adjust. 🔹 Who It’s For Business owners and managers who want to: • Enhance trust by engaging with feedback. • Minimize negative impact by taking quick action. • Boost SEO & conversions with a strong rating. Ideal for restaurants, retail shops, professional services, e-commerce stores, and local providers. ⏱️ Duration & Delivery • 45-min Onboarding Call: Discuss your goals and customer journey. • Ongoing Monthly Plan: Weekly monitoring, responses, and a monthly report delivered by day 5 each month. • One-Time Audit: Audit report + action plan delivered within 3–5 business days after the onboarding call. 💵 Price • Monthly Monitoring Plan: From $79/month. • One-Time Reputation Audit: $29 (audit only). 🛒 Payment required at booking ❌ Cancellation & Reschedule • Monthly Plan: Cancel at least 5 days before the next billing cycle to avoid auto-renewal. • One-Time Audit: Onboarding call can be rescheduled or canceled with 24-hour notice. Transform reviews into revenue—book your Reputation Management now and take control of your brand perception!